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Test Case: FEA178 – General Feedback Forms

Test Case: FEA178 – General Feedback Forms

  • Test Case description: Verify that customers can submit feedback, store owners can access and analyze it, and the system integrates with Doorbell.io correctly.
  • Test Case ID: TC_FEA178_001
  • Author/Designer: [AE9947]
  • Date of creation: [01.04.2025]
  • Class: Functional

Test description / objective

This test case will verify that the general feedback form allows customers to submit feedback successfully, the feedback is stored securely, and store owners can access and analyze it. Additionally, it ensures that the Doorbell.io integration is working as expected.

Links to requirements or other sources

Test pre-state

  • The feedback form is accessible to customers.
  • The system is integrated with Doorbell.io.
  • Store owners have access to the feedback management dashboard.
  • The feedback storage system is operational.

Test steps

1. Verify Feedback Submission by Customer

  1. Navigate to the feedback form.
  2. Enter valid feedback in the provided fields (suggestion, complaint, or praise).
  3. Click the "Submit" button.
  4. Verify that the system confirms successful submission.

2. Verify Feedback Storage and Categorization

  1. Access the database or feedback management system.
  2. Check that the submitted feedback is stored securely.
  3. Ensure that the feedback is categorized correctly (suggestion, complaint, or praise).

3. Verify Feedback Accessibility for Store Owner

  1. Log in as a store owner.
  2. Navigate to the feedback dashboard.
  3. Verify that submitted feedback is visible and properly categorized.
  4. Check if filters and search functions work correctly.

4. Verify Integration with Doorbell.io

  1. Access the Doorbell.io interface.
  2. Confirm that submitted feedback appears in the integrated system.
  3. Test if feedback updates reflect in Doorbell.io in real time.
  4. Verify that analytics and reporting tools in Doorbell.io function correctly.

5. Verify System Handling of Errors and Failures

  1. Attempt to submit feedback without filling in required fields.
  2. Verify that an error message prompts the user to complete the missing fields.
  3. Simulate a network failure and attempt to submit feedback.
  4. Ensure the system provides a retry option or displays a meaningful error message.

Test end-state

  • Customers can successfully submit feedback.
  • Feedback is stored securely and categorized properly.
  • Store owners can access and analyze customer feedback.
  • Doorbell.io integration works as expected.
  • System handles errors and failures gracefully.

To be taken into account during test

  • Ensure feedback data security and proper categorization.
  • Verify that the store owner can filter and analyze feedback effectively.
  • Confirm that Doorbell.io integration does not cause any data loss or delays.

Test result (Pass/Fail Criteria)

  • PASS condition: Feedback submission, storage, accessibility, and integration work as expected.
  • FAIL condition: If feedback cannot be submitted, stored, retrieved, or if the integration with Doorbell.io fails.