Verify Submit Support Request via Contact Us Page

Verify Submit Support Request via Contact Us Page

• Test case designer: name
• Date of creation : 29.07.2025

Test case description

Ensure that the user can successfully submit a support request via the Contact Us page and the customer service response is sent to sender.

Pre-state:

• User is on the PrestaShop storefront
• Valid email receiver and other required settings are configured

Test Steps

1. Navigate to the Contact Us page
2. Select a subject (e.g., "Customer service") from the dropdown
3. Enter a valid email address in the email field
4. (Optional) Attach a file
5. Write a message in the message textarea
6. Click Send
7. Observe confirmation message
8. Wait customer service responds by replying to the message

Expected result

• A confirmation message appears: "Your message has been successfully sent to our team."
• The sender of the message receives a response from customer service in their email.

Notes

• The message must be replied to in the backoffice