@@ -61,12 +61,20 @@ use the real names of the real subscribers! If necessary, change the personal da
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@@ -61,12 +61,20 @@ use the real names of the real subscribers! If necessary, change the personal da
> What can the service do? What are its users like? What is its role in general for the various stakeholders?
> What can the service do? What are its users like? What is its role in general for the various stakeholders?
It is worth highlighting briefly the potential end user and the relevant stakeholders who will benefit from the service
It is worth highlighting briefly the potential end user and the relevant stakeholders who will benefit from the service
## Business requirements / goals?
>Consider what kind of wishes / needs there are from a business perspective related to the service? If nothing comes to mind, then consider whose bank account the money comes from the service? Does the service achieve cost benefits? Does it improve cost efficiency? etc
| ReqID | Description |
|:-:|:-:|
| BUSINESS-REQ-0001 | Registration as a new user should be easy for old users, because is's our user focus group 35% |
| BUSINESS-REQ-0002 | ... |
## Stakeholder map
## Stakeholder map
>Let's consider little what kind of user / stakeholders are involved in the planned software / service package?
>Let's consider little what kind of user / stakeholders are involved in the planned software / service package?
To clarify these, all stakeholders are recorded in the form of a stakeholder map. At the same time, let's highlight what is
To clarify these, all stakeholders are recorded in the form of a stakeholder map. At the same time, let's highlight what is
ko. motivation related to the service of the stakeholder / representative. The description can be created, for example, by drawing, in MindMap format or by applying a suitable UML notation. You can now check out the PlantUML tool mentioned earlier and try creating a stakeholder map (http://plantuml.com/)
ko. motivation related to the service of the stakeholder / representative. The description can be created, for example, by drawing, in MindMap format or by applying a suitable UML notation. You can now check out the PlantUML tool mentioned earlier and try creating a stakeholder map (http://plantuml.com/) Note! The *PlantUML code block* is defined in the Gitlab's markdown version using different keywords instead of commonly used @ startuml / @ enduml lines. You will find example down below..
Note! The *PlantUML code block* is defined in the Gitlab's markdown version using different keywords instead of commonly used @ startuml / @ enduml lines. You will find example down below..
| eg. Stakeholder 3 / End user 1 | Person 17-35 Years old | Benefits x, y and z |
| eg. Stakeholder 3 / End user 1 | Person 17-35 Years old | Benefits x, y and z |
| eg. Stakeholder 3 / End user 2 | Person 36-45 Years old | Primary reason is... |
| eg. Stakeholder 4 / End user 2 | Person 36-45 Years old | Primary reason is... |
| eg. Stakeholder 3 / End user 3 | Person 46-65 Years old | Because of.... |
| eg. Admin user | [adminuser-profile](templates/template-profile.md) | supports service users |
| eg. Admin user | [adminuser-profile](templates/template-profile.md) | supports service users |
## Customer needs / wishes?
>Consider what kind of wishes / needs the end user has regarding the service? Interview people in a real situation?
| ReqID | Description |
|:-:|:-:|
| CUSTOMER-REQ-0001 | eg. As a [user](templates/template-profile.md) of solution I would like to use Faceboot authentication |
| CUSTOMER-REQ-0002 | .... |
## Business requirements / goals?
>Consider what kind of wishes / needs there are from a business perspective related to the service? If nothing comes to mind, then consider whose bank account the money comes from the service? Does the service achieve cost benefits? Does it improve cost efficiency? etc
| ReqID | Description |
|:-:|:-:|
| BUSINESS-REQ-0001 | Registration as a new user should be easy for old users, because is's our user focus group 35% |
| BUSINESS-REQ-0002 | ... |
## Customer story's as background information
## Customer story's as background information
>During requirement gathering process it's a good practice to do some interviewing among possible service users and importanto stakeholders. Gathering some information of different users will help to understand how service should be designed to fit a purpose. This information is valuable to understand in how the person/stakeholder benefits of solution/service in future. This process could be written as a customer story.
>During requirement gathering process it's a good practice to do some interviewing among possible service users and importanto stakeholders. Gathering some information of different users will help to understand how service should be designed to fit a purpose. This information is valuable to understand in how the person/stakeholder benefits of solution/service in future. This process could be written as a customer story.
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@@ -122,13 +110,21 @@ Try to write a story from the perspective of the selected profile/stakeholder (o
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@@ -122,13 +110,21 @@ Try to write a story from the perspective of the selected profile/stakeholder (o
**Example of end use/customer story**
**Example of end use/customer story**
*[Profile 1](template/template-profile.md) wakes up in the morning and checks on his phone if there is room in the X service from the morning. By using application he can find that there is several open slots available .........*
*[Profiili 1](template/template-profile.md) wakes up in the morning and checks on his phone if there is room in the X service from the morning. By using application he can find that there is several open slots available .........*
**end user profile 1 point of view**
**end user profile 1 point of view**
*[End user profile 1](pohjat/pohja-profiilikuvaus.md) is goint to start a cement mill on a construction site in the afternoon when she receives a message from the X service .........*
*[End user profile 1](pohjat/pohja-profiilikuvaus.md) is goint to start a cement mill on a construction site in the afternoon when she receives a message from the X service .........*
## Customer need
>Consider what kind of wishes / needs the end user has regarding the service? Interview some potential users in a real life situation?
| ReqID | Description |
|:-:|:-:|
| CUSTOMER-REQ-0001 | eg. As a [user](templates/template-profile.md) of solution I would like to use Faceboot authentication |
| CUSTOMER-REQ-0002 |...|
## Customer Journey paths in Service/solution
## Customer Journey paths in Service/solution
> Think about the customer story you wrote earlier and draw an outline of the customer path based on it.
> Think about the customer story you wrote earlier and draw an outline of the customer path based on it.