US017 As a customer, I want to receive reliable and timely support for any technical issues I encounter, so that I can minimize downtime and maintain a smooth online store experience

Description:

As a customer, I want to receive reliable and timely support for any technical issues I encounter, so that I can minimize downtime and maintain a smooth online store experience.

There needs to be a way to contact store owner and solve possible problems with either an order or possible storefront bugs.

Linked Requirements & Use Cases?

• Link to requirements
• Link to Use Case (UC11) customer support
• [Link to other material]

Current Definition of Done

• Implemented
• Pair Reviewed
• Tested
• Documents updated
• ? other

Acceptance Criterias

• Through the PrestaShop Contact Us page, the user can send an message for general issues. The message is replied to in the backoffice and the sender of the message receives the reply in their email. (#289)
• Check if there is implementation of customer support